ACL Client Services is here to answer your questions and concerns. If your question is not answered on this page, please contact us online here or call our toll free number at 1-800-877-7016.

1. How do I order testing supplies from ACL?
Supplies can be ordered online through the ACL web site. Click here to go to the order form.

2. Who can I speak with about blood lead testing?
Contact our Environmental/Metals department at 1-800-624-3134, extension 7945. This lab is open Monday through Friday, 7:30 a.m. to 5 p.m.

3. What are ACL's Client Services hours?
Client Services is available:
Monday through Friday, 24 hours a day
Saturday and Sunday, 7:30 to 5:00 p.m.

4. How can I find out who my Account Manager is?
Call Sales Support at 1-800-624-3134, Monday through Friday, 8 a.m. to 5:00 p.m. If you are logged into the web site, your sales representative will also appear in the right hand portion of the page. To log in, enter your Login and Password in the upper right corner of the page under Customer login. 

5. What certifications does ACL have?
To view ACL's list of certifications, click here.

6. I have questions about test results, who can I talk to?
A representative within Client Services will be able to assist. Call us at 1-800-877-7016. Our hours are:
Monday through Friday, 24 hours
Saturday and Sunday, 7:30 to 5:00 p.m.

7. How can I set up a Pathology consultation?
Call our Client Services department at 1-800-877-7016 to speak with a representative. Our hours are:
Monday through Friday, 24 hours
Saturday and Sunday, 7:30 to 5:00 p.m.

8. How can I add additional tests to a sample ACL has already tested?
Call Client Services at 1-800-877-7016 to see if there is satisfactory sample available. If there is, we will go through the next steps with you in the call.

9. How can I find more information about stat services?
Please call Client Services at 1-800-877-7016. A representative will be able to walk you through what options are available to handle stat testing.

10. I have questions on sample pick-ups, who can I talk to?
Call our Courier Department for information at 1-888-719-3570.

11. Where are ACL's collection sites?
A list of our collection sites in Wisconsin and Illinois is available online by clicking here.

12. Who do we call concerning billing issues?
Please call 1-800-877-7016 and select the Billing Department option.

13. Who can I talk to about Environmental or Metal Testing?
Contact our Environmental/Metals department at 1-800-624-3134, extension 7945. This lab is open Monday through Friday, 7:30 a.m. to 5 p.m. Background on this testing is also on our web site, click here.