Welcome to ACL's patient service area

ACL Laboratories provides laboratory medical services including drug screening, breath alcohol testing, DOT drug testing, blood testing, environmental testing and applicant testing services. To find out more about ACL, click here.

For general information on lab testing visit Lab Tests Online 

To find out more about ACL's patient services, please select from the following:

Billing Information

ACL customer service representatives are available to answer your billing questions or concerns.

To submit your question online click here: billing@acllab.com

To speak to a representative, call us at:
888-719-3569 or 414-328-7878
Monday - Thursday, 8:00 AM - 7:00 PM
Friday, 8:00 AM - 4:00 PM

To fax your questions to ACL, fax us at 414-328-8580.

Search for Nearest Patient Service Center

ACL offers Patient Service Centers throughout southeastern Wisconsin and the Chicago Metro area for specimen drawing.  To find a Patient Service Center near you, click here.

Frequently asked questions

1. I have questions about my test results, who should I talk to?
We suggest that you contact your physician to discuss test results. Laboratory results are most useful when accompanied by additional clinical information, which your doctor will have.

2. What does a particular test cost?
Please call 1-800-877-7016 and choose the Client Services option. A representative will be able to discuss your needs and options with you.

3. What are your hours?
Client Services is open:
Monday through Friday, 24 hours a day
Saturday and Sunday, 7:30 to 5:00 p.m.

4. Where are your collection sites?
A list of our collection sites is available online by clicking here.

5. How can I find a physician?
Selecting a physician is only a click away. To select an Aurora Health Care physician, click here. To select an Advocate Health Care physician, click here.

6. How long will the testing take to be completed?
The length of time for test results varies with the type of test ordered. Your physician will be able to provide you with this information upon request.

7. What is an ABN?
The Advance Beneficiary Notice (ABN) is required for certain tests that are not reimbursed under Medicare. The ABN specifies the test(s) that are not covered and also details out the expectation that the patient will be responsible for payment of the testing.