FAQ's

ACL Client Services is here to answer your questions and concerns. If your question is not answered on this page, please contact us online here or call our toll free number at 1-800-877-7016.

I have questions about my test results, who should I talk to?

Contact your physician to discuss test results.

What does a particular test cost?

Please call 1-800-877-7016 and choose the Client Services option. A representative will be able to discuss your needs and options with you.

What are your hours?

Client Services is open: 24 hours a day, 7 days a week.

Where are your Patient Service Centers located?

A list of our Patient Service Centers is available online by clicking here.

How long will the testing take to be completed?

The length of time for test results varies with the type of test ordered. Your physician will be able to provide you with this information upon request.

What is an ABN?

The Advance Beneficiary Notice (ABN) is required for certain tests that are not reimbursed under Medicare. The ABN specifies the test(s) that are not covered and also explains that the patient will be responsible for payment of the testing.

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