Support when you need it

Convenient access and responsive and easy-to-use support services are part of our commitment to being your preferred community based testing partner. Please contact us immediately if you have any questions or need information regarding billing, specimen pick up, laboratory services, or laboratory results.

Billing

Get answers to questions about your insurance claim and any related charges not covered under your plan. We help with questions about your ACL Laboratories account statement, bills from our affiliated pathology groups, and record any changes to your insurance coverage or patient information. Questions about your health insurance coverage should be directed to your carrier.

Telephone
1-800-877-7016, option #1
Hours
Mon - Thurs: 8am - 6pm Fri: 8am - 4pm

Long Term Care / Home Health

Nursing Home and Home Health clients may call this number directly for patient order information and specimen pick ups.

Telephone
1-800-877-7016, option #2
Hours
24/7

Specimen Pickup

Save time with our easy and convenient specimen pick up and report delivery service. We'll confirm your specimen is picked up, delivered to the lab and when it's been tested. ACL couriers serve Wisconsin, northern Illinois and northern Indiana. For other areas we use the USPS or commercial carriers for your convenience.

Telephone
1-800-877-7016, option #3
Hours
24/7

Client Services

Staffed around the clock by members of our technical staff and our board certified pathologists, we assist physicians and other healthcare professionals with test results, technical questions, supply requests, billing inquiries and general information. We also provide consultation for unusual cases and can arrange special studies.

Telephone
1-800-877-7016, option #4
Hours
24/7

Business Development

ACL Laboratories delivers fast, accurate test results backed by responsive, easy-to-use support services. If you're a new customer and have questions about our laboratory services, the tests we offer, or general questions about partnering with ACL, please leave a message and an Account Manager will return your call promptly.

Telephone
1-800-877-7016, option #5
Hours
M-F 8:00 a.m. to 4:30 p.m.